August 26, 2011
by Bob Reary
Have you ever stayed at a Ritz-Carlton Hotel? If so, you know what a superior customer experience is all about.
Are your customers the kings at your enterprise the same way that you are when you stay at a Ritz?
Does your enterprise have the information systems to enable your staff to provide the same fabulous customer experience?
Or do your information systems force your staff to give your customers the Motel 6 treatment?
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